Refund Policy
Last updated
Overview
Because our work is custom and delivered in stages, refund eligibility depends on the project stage and the terms in your proposal or agreement. Refunds are not automatic.
Before work begins
If you cancel before any work has started, contact us and we will review your request in line with your proposal terms.
After work has started
Payments for completed milestones cover work already delivered. Where a project is cancelled part-way, any refund is assessed against the work completed and the terms agreed in your proposal.
Maintenance and subscriptions
Recurring plans can be cancelled before the next billing cycle. Charges for periods already started are generally not refundable unless stated otherwise in your agreement.
Third-party costs
Costs paid to third parties on your behalf, such as domains, hosting, licences or payment gateway fees, are subject to those providers' own refund policies.
How to request a refund
Contact us with your project details and the reason for your request. We will acknowledge your request and explain the outcome and timeline. Approved refunds are returned to the original payment method.